Identify the token (i.e., you need to tell them the last four digits of the VIRTUAL card number that appears in Google Pay - not your personal card number). In essence: Louis told me that his department is called Online Technical Support Department and can be reached under +1 8. In the end, I found somebody called Louis who was finally able to do it. Others said you need to get to Fraud Department, but they also said they couldn't help me. Some people said you need Digital Service Department, but they couldn't help me. It really seems that there are many different people and only some know/can do what is needed, but there is a way to resolve it, even if other people tell you there is no way. PLEASE UPVOTE IF YOU READ THIS AND MY SOLUTION WORKS FOR YOU (if not, please comment to help others). Ok, it was finally resolved, after I followed the steps outlined here. "Error: Looks like we need to fix something, so we're working on it." I ran through this multiple times to add both of my Capital One cards to both my phone and my Fossil watch. Report A Lost Or Stolen Credit Card By Collect Call Internationally: 1-80. Customer Service For Existing Customers: 1-80. This will bring you to a page where you can set it as a default card. Capital One Phone Numbers For Credit Card Products. Once the card was added to my phone, make sure to click "View Details". I was scarred by repeated bad experiences with the Capital One app. On the browser, I had the option to send a text rather than use the app (an option I didn't have on my phone). Eventually, there will be some steps to follow on the other device (phone/watch) as wellįor me, there was a step that you have to two-factor authenticate. Open the Digital Wallet Manager (from the dropdown on the top right).Ĭlick on the Google Pay link and followed the instructions from there. Go to your Capital One account on a laptop or desktop browser. If you previously added the cards to Google Pay (but they're stuck in the state where you can't enable them for contactless), remove them. I spent some time with the folks on 8 - they originally recommended that I had to be back in the US for this to work, but I also tried when I was back there.to no avail.īUT I just had a breakthrough following these steps: However, after I relocated to the UK and got a new phone, I downloaded the Capital One App from the UK Google Play store and since then, I've run into the same "Looks like we need to fix something, so we're working on it" error as others in this thread. Whether you’re out in the world or feeling right at home, you can manage your money with ease: View balances and export statements Pay bills and take care of loans Check in on your credit with CreditWise Activate a credit or debit card when you need it Redeem rewards on the go Send and. Before relocating, I was able to add my Capital One cards to Google Pay. What’s on the Capital One Mobile app All of your accounts, and so much more. I'm American but living overseas in the UK.
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